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Policies

General Policies

RESERVATIONS AND RULES OF USE :

  • It should indicate the minimum number of occupants as well as the age of minor children if this is the case.
  • For children up to 12 years old no payment is added, as long as you share the parents' bed and do not request an extra bed.
  • Maximum capacity of one child per room.
  • Free cot available.
  • Extra bed payment of € 40 daily, and may be requested for people up to 18 years of age.
  • In case the guest does not arrive in time for normal check-in hours, you must inform the Guest House at least 24 hours in advance to arrange the necessary conditions. Late check-in may incur an extra charge of € 20.
  • Please note that from 01 March 2018 a city tax of EUR 2 per person per night is not included in the total price and has to be paid on the spot. This tax applies to guests aged 13 and over. It is subject to a maximum charge of EUR 14 per guest.
  • We are very flexible and if, due to your travel schedule not arriving within the set time, we will do our best to meet your needs. We appreciate the information by phone, or email.

PETS

  • Admitted on request and with additional costs of € 10 per day

PARKING

  • Private parking is available on site upon reservation and costs € 15,00 per day.
  • The Guest House is not responsible for any damage or theft related to the car during the parking period.

KITCHEN

  • Kitchen services will be closed after 16:30. In case of an exceptional kitchen service you have to request it at the reception until 13:00.

LOCAL ASSISTANCE AND PERSONALIZED ACCOMPANYING

  • In the event that during your stay you need any assistance or any support regarding your room or your stay in Porto, do not hesitate to contact us for the following numbers: (351) 91 105 97 55 or (351) 22 408 15 45. We will try to respond to your request as soon as possible.
  • Upon arrival you will be given a folder with details, including directions, addresses and phone numbers that may be useful during your stay.
  • You will receive a key required to access the room you previously reserved, as well as a building access key.

CLEANING

  • Every day between 9 AM and 2 PM a cleaning will be done to your room.
  • In case the guest does not leave the room until the maximum period of 14:00, the Guest House can not guarantee that the room will be cleaned daily.
  • The change of towels or sheets is only carried out every 3 days.
  • If you require an extra cleaning service, you should inform us of your preference when making your reservation, as these services are charged separately and the prices may depend on the number of occupants of the room.
  • The Guest House offers laundry services, check prices at the reception.

UTILIZATION OF ROOMS AND RESPONSIBILITIES

  • We are sure to treat the room and its contents with care. All specific rules for the use of the room and its equipment must be respected during the period of reservation.
  • Only guests who stay at the hotel have the right to stay in the room or use their facilities.
  • The person responsible for the reservation (renter) must bring with him a copy of his identity card or passport.
  • The renter will be responsible for the room during the reservation period.
  • The presence of an adult (over 18 years old) is compulsory during the reserved period.
  • Sub-rental of the room as well as the loan to third parties is prohibited.
  • The remaining guests must be respected. Please avoid making noise during the night or early morning.
  • Any kind of parties, loud music or noise that might bother other residents is strictly prohibited.
  • It is not permitted to light the stoves in the rooms or to carry out any act involving a fire or any risk of fire. The stoves are all disabled and are strictly decorative.
  • Smoking is not allowed in the rooms or in any interior area of ​​the Merchant Guest House.
  • It is not allowed to walk shirtless, barefoot, in pajamas or in bathing suits in the common areas of the Merchant Guest House.
  • Neither the Merchant Guest House nor the building owner can be held liable for any direct or indirect damage that occurs during the period of room reservation, including personal injury or damage caused by fire, theft or criminal behavior.
  • When making the reservation, the guest assumes to be aware of the rules of the Merchant Guest House.
  • If any of these rules is not adhered to, the Merchant Guest House reserves the right to ask the tenant and his or her guests to withdraw, leaving the customer entitled to any compensation or claim.

Thank you for your understanding.

SCHEDULES

  • Check-in is from 2:00 pm to 6:00 pm. After this time will be charged a late check-in, with an additional charge of € 20
  • Check-out is from 9 AM to noon.
  • Breakfast is served from 8:30 to 11:30.

 

RESERVATIONS AND RULES OF USE :

  • It should indicate the minimum number of occupants as well as the age of minor children if this is the case.
  • For children up to 12 years old no payment is added, as long as you share the parents' bed and do not request an extra bed.
  • Maximum capacity of one child per room.
  • Free cot available.
  • Extra bed payment of € 40 daily, and may be requested for people up to 18 years of age.
  • In case the guest does not arrive in time for normal check-in hours, you must inform the Guest House at least 24 hours in advance to arrange the necessary conditions. Late check-in may incur an extra charge of € 20.
  • Please note that from 01 March 2018 a city tax of EUR 2 per person per night is not included in the total price and has to be paid on the spot. This tax applies to guests aged 13 and over. It is subject to a maximum charge of EUR 14 per guest.
  • We are very flexible and if, due to your travel schedule not arriving within the set time, we will do our best to meet your needs. We appreciate the information by phone, or email.

PETS

  • Admitted on request and with additional costs of € 10 per day

PARKING

  • Private parking is available on site upon reservation and costs € 15,00 per day.
  • The Guest House is not responsible for any damage or theft related to the car during the parking period.

KITCHEN

  • Kitchen services will be closed after 16:30. In case of an exceptional kitchen service you have to request it at the reception until 13:00.

LOCAL ASSISTANCE AND PERSONALIZED ACCOMPANYING

  • In the event that during your stay you need any assistance or any support regarding your room or your stay in Porto, do not hesitate to contact us for the following numbers: (351) 91 105 97 55 or (351) 22 408 15 45. We will try to respond to your request as soon as possible.
  • Upon arrival you will be given a folder with details, including directions, addresses and phone numbers that may be useful during your stay.
  • You will receive a key required to access the room you previously reserved, as well as a building access key.

CLEANING

  • Every day between 9 AM and 2 PM a cleaning will be done to your room.
  • In case the guest does not leave the room until the maximum period of 14:00, the Guest House can not guarantee that the room will be cleaned daily.
  • The change of towels or sheets is only carried out every 3 days.
  • If you require an extra cleaning service, you should inform us of your preference when making your reservation, as these services are charged separately and the prices may depend on the number of occupants of the room.
  • The Guest House offers laundry services, check prices at the reception.

UTILIZATION OF ROOMS AND RESPONSIBILITIES

  • We are sure to treat the room and its contents with care. All specific rules for the use of the room and its equipment must be respected during the period of reservation.
  • Only guests who stay at the hotel have the right to stay in the room or use their facilities.
  • The person responsible for the reservation (renter) must bring with him a copy of his identity card or passport.
  • The renter will be responsible for the room during the reservation period.
  • The presence of an adult (over 18 years old) is compulsory during the reserved period.
  • Sub-rental of the room as well as the loan to third parties is prohibited.
  • The remaining guests must be respected. Please avoid making noise during the night or early morning.
  • Any kind of parties, loud music or noise that might bother other residents is strictly prohibited.
  • It is not permitted to light the stoves in the rooms or to carry out any act involving a fire or any risk of fire. The stoves are all disabled and are strictly decorative.
  • Smoking is not allowed in the rooms or in any interior area of ​​the Merchant Guest House.
  • It is not allowed to walk shirtless, barefoot, in pajamas or in bathing suits in the common areas of the Merchant Guest House.
  • Neither the Merchant Guest House nor the building owner can be held liable for any direct or indirect damage that occurs during the period of room reservation, including personal injury or damage caused by fire, theft or criminal behavior.
  • When making the reservation, the guest assumes to be aware of the rules of the Merchant Guest House.
  • If any of these rules is not adhered to, Mercador Guest House reserves the right to ask the tenant and his guests to withdraw, and the client will not be entitled to any compensation or claim.

Thank you for your understanding.

SCHEDULES

  • Check-in is from 2:00 pm to 6:00 pm. After this time will be charged a late check-in, with an additional charge of € 20
  • Check-out is from 9 AM to noon.
  • Breakfast is served from 8:30 to 11:30.

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 12
  • Pets allowed

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